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Shop Policy

1. Customer service

Quality customer service is essential for any business that wants to provide a satisfying experience for its customers. At, we strive to provide top quality customer service. We are always on hand to answer all your questions, concerns and requests. We understand that each client is unique and we are committed to providing personalized service to meet all of your needs.

Our goal is to create a relationship of trust and loyalty with each of our clients. That's why we do everything we can to guarantee your satisfaction. Whether you need help placing an order, tracking a delivery, or solving a problem, our customer service team is here to help.

We firmly believe that the quality of our customer service must be the cornerstone of our business. We are committed to providing you with the best possible service to give you an exceptional shopping experience. We hope that you will be completely satisfied with our customer service and that you will continue to do business with us for many years to come.

2. Privacy and Security

The security and privacy of your information is of paramount importance to our business. We take the protection of your personal data very seriously and we undertake to put in place all the necessary measures to guarantee the security of our site.

We have implemented advanced security protocols to protect your personal information against misuse, loss or unauthorized access. We use encryption technologies to ensure the confidentiality of your data, which means that your personal information will never be disclosed to third parties without your express permission.

We also work closely with security experts to monitor and detect suspicious or malicious behavior on our site. We regularly update our security measures to ensure that our systems are up to date with the latest security standards.

We are also committed to providing you with a seamless and worry-free browsing experience on our site. We understand that your time and privacy are valuable, which is why we are committed to collecting only the information necessary to provide you with a quality experience.

We are convinced that our commitment to the security and confidentiality of your data is a key element of our relationship of trust with you. We thank you for your confidence in our business and your loyalty, and we are committed to continuing to provide you with a safe and secure service.

3. Wholesale Inquiry

Do you want to resell our products from the Alphadogsport, Nova outdoor, Neo nutrition range? Contact us and request your access to the pro shop. Simple and intuitive ordering, entirely managed online!

4. Means of payment

- Credit/debit cards
- PayPal
- Offline payments

-payment in installments on request (for amounts above €1000)

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